Shipping policy
WHERE WE SHIP
Everstory Studio currently ships across Canada and offers local pickup at our Toronto studio. We do not ship outside Canada at this time. Future regions will be announced as we grow.
DELIVERY OPTIONS
1. Free shipping across Canada
Canada Post lettermail. No tracking number. Delivery typically arrives 3–7 business days after shipping confirmation, but lettermail timing varies.
2. Local pickup at Toronto Studio
Free. Address shared in your "ready for pickup" email. Pickup window is 30 days from the ready-for-pickup notification.
LEAD TIME
- Print and cut: 1–3 business days after your order
- Ship: same or next business day after cut
- Total time from order to shipped: typically 2–5 business days
We begin production within one business day of your order. If your photograph needs replacement before we can cut around it, we will email you before we start.
LOST OR DELAYED PACKAGES
Lettermail does not include tracking. If 14 business days have passed since your shipping confirmation and your order has not arrived, email studio.everstory@gmail.com. We will reprint and reship one replacement at no cost.
ORDERS OUTSIDE CANADA
Our checkout will not accept addresses outside Canada at this time. If you are outside Canada and want to order, message us at studio.everstory@gmail.com — we evaluate exceptions case by case.
CONTACT
studio.everstory@gmail.com
Everstory Studio
Toronto, Ontario, Canada